What is your turn around time? TOP

It varies and is based upon our current back log and how quickly the designer and client are able to come to design conclusions (if applicable). 

Also because we have such a wide variety of services, they vary based on what you are purchasing.  The best way to get a turn around time is to contact us and speak with someone regarding your time frame and our schedule.

We do offer rush delivery for an additional charge.

What do you need from me to secure a spot on your calendar? TOP

We will not put your project on our calendar until you have purchased the service through the website.

Your project will not be started until we have all information needed to process your order.  This means art, font names, information to be included, etc.  If there are any components missing we will email you and request them.  Once everything has been received, we will then begin work on your project.

What is your return policy? TOP

Due to the electronic and digital nature of our work, we do not accept returns.  We will, however, offer refunds in limited situations.

For graphic and web design, once the final item has been delivered it becomes non-refundable unless there is an error on our part.

Additional revisions after the final files are delivered will incur additional charges for modifications.

If we have not started work on your project and you need to cancel your order, we are happy to issue a refund for 50% of your project.  

All print files are sent to the client for final approval.  We recommend that the client print the file and check for any errors.  Once final approval has been given by the client, we send those to print.  If there is an error on our part on a print product, we will happily exchange it for you.

All graphic and web designs are entited to three mockups and three rounds of revisions.  It is extremely rare if you know what you want that your project will require more attention than this.  If that does occur, your designer will re-negotiate your project and give you a quote based on the hourly rate of $40/hr.

If you decide you no longer want to continue working with Indie Pixel Studio, then services will be terminated by both parties.  50% of the project cost will be retained by Indie Pixel Studio.

What is your design process like for covers? TOP

We will ask you for character descriptions, the synopsis, and a couple of pivotal scenes.  If you are not able to clearly explain these scenes or have no clue as to what you want on your cover, our experience is that it's best for you to revisit and connect with your manuscript.

Remember that if you are using stock photos, you may have a big idea for your cover that may not be possible.  If you have a very specific vision for your cover, our designers may recommend that you hire models and a photographer.  If you are unable to or don't want to do this, you may need to take some time and re-think what you would like for your cover.

We recommend you spend some time on stock photo websites and have a few photos in mind before hiring a designer.  

If the designer does not feel these images will work or have previously been used, they will notify you and give you a chance to re-think your cover.

Typically, once the designer has this information they are able to come up with a mockup for you.  

Either you will totally scrap the mockup and go onto the next one, or if you like it but need minor changes, you will send a list of changes back to the designer.

A round of changes to the mockup is considered one round of revisions.  Therefore, you can have multiple changes in one round.  However, if you ask for one change, the designer returns the newly changed cover, and then you ask for another change, this is considered two rounds of revisions. 

If you need additional mockups or rounds of revisions, they will be billed at $40/hr. 

Do you offer any kind of package pricing? TOP

We are establishing packages and new services in the coming months.  If you would like a custom package put together for you, please contact us.

Are you hiring? TOP

We are currently looking for people with formatting experience, graphic design experience, and personal assistant experience.  If you are interested in being a part of the Indie Pixel Studio team, please contact us.

Vector Files vs. Bitmap Files TOP

A vector file is a scalable graphic file.  It is also a raw file, and allows manipulation of the original image.  Because we retain copyright to our artwork, we do not authorize the release of vector files for manipulation without the purchase of the copyright (a buyout).

Files will be delivered in a bitmap format (such as PNG or JPG).  

Print files will be delivered with at least 300dpi in CMYK colors.

Web files will be delivered with at least 96dpi in RGB colors.

Can someone use the files you create? TOP

We do not authorize a third party to manipulate raw (vectorized) images unless the copyright has been purchased.

If a third party makes changes or a derivative of our artwork from any of our designs, dual credit must be given back to Indie Pixel Studio and notated as such:

Design by Indie Pixel Studio  |  www.indiepixelstudio

(Specifying what component was designed by Indie Pixel Studio before the word design.  For instance, cover design.

Furthermore, a proof of the final file should be submitted to Indie Pixel Studio for approval unless copyright has been purchased by the client.

This means if Indie Pixel Studio does the identity of your brand, the concept for a cover in your series, or any type of branding, and you go elsewhere for the completion of the project, copyright must be shared with the new designer and Indie Pixel Studio.  Copies of completed files are due for our approval within two weeks of completion.  (See Terms and Conditions for clarification)

I bought the graphics, so I own the copyright. Right? TOP

RIGHTS OF OWNERSHIP – Once a project has been delivered by us and is fully paid for by CLIENT, DESIGNER will assign the reproduction rights of the design for the use(s) described in the proposal. According to the Copyright Law of 1976, the rights to all design and art work, including but not limited to photography and or illustration created by independent photographers or illustrators retained by DESIGNER, or purchased from a stock agency on your behalf, remain with the individual designer, artist, photographer or illustrator. Unless a purchase of “All Rights” (A Buyout) is negotiated with DESIGNER and/or his/her authorized representative, you may not use or reproduce the design or the images therein for a purpose other than the one(s) originally stipulated. If you wish to use the design we have created and/or the images within it for another purpose or project, including a reprint or exhibition, you must contact us to arrange the transfer of rights and any additional fees before proceeding. If printing or other implementation is done through your vendors, you agree to, within two weeks, provide us with printed samples of each project.

We reserve the right to photograph and/or distribute or publish for our firms promotional and marketing needs any work we create for you, including mock-ups and comprehensive presentations, as samples for our portfolio, firm news letter, brochures, slide presentations and similar media. We agree to store mechanical boards and computer disks for a period of 6 months beyond the delivery of a job. Thereupon, we reserve the right to discard them.

I got picked up by a publisher. Can I use my original cover? TOP

All rights for art created by Indie Pixel Studio remain with Indie Pixel Studio unless an agreement between both parties has been reached.

Purchasing design services does not mean that the client owns rights to the finished work (See Terms and Conditions).  The client is granted a license to use the art for the sole purpose of marketing and branding their name, book, blog. 

If a publisher would like to use art that Indie Pixel Studio has created for publication, an agreement for copyright acknowledgement and rights must be reached between the publisher and Indie Pixel Studio.

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